Last Updated: 04/01/25
At ROXD, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information, as well as your rights regarding your data.
1. Business Information
ROXD is currently in the process of incorporation. For the purposes of this Privacy Policy, the designated Data Protection Officer is Huw Williams. For inquiries or concerns regarding this policy, please contact us at team@roxdsport.com.
2. Types of Data We Collect
We collect the following types of data:
- Personal Data: Name, email, address, and other information provided during checkout or through forms on our website.
- Payment Information: Payment details processed through Shopify (for ROXD Sport) or FITR (for ROXD Training).
- Behavioral Data: Site activity, cookies, and IP addresses tracked through tools like Google Analytics.
- Training Goals: Data collected via the "Find Your Plan" quiz or similar forms on ROXD Training.
We do not intentionally collect data from minors under the age of 16.
3. How We Collect Data
Data is collected through:
- Checkout pages on our websites.
- Forms and quizzes, such as the "Find Your Plan" tool on ROXD Training.
- Cookies and tracking technologies on our websites.
- Third-party tools like Google Analytics.
4. How We Use Your Data
We use the data we collect for the following purposes:
- To process and fulfill orders on ROXD Sport and ROXD Training.
- To send marketing emails (with opt-out options available).
- To recommend personalised training plans based on your goals.
- To improve our websites and inform the development of products and services.
5. Sharing Data with Third Parties
We share data with trusted third parties as necessary:
- Shopify: Processes payment information for orders placed on ROXD Sport.
- Fitr: Manages subscriptions to training plans on ROXD Training.
- Google Analytics: Tracks user activity to improve website performance.We ensure that third parties process your data securely and in compliance with applicable data protection laws.
6. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience and analyse site activity. This includes:
- Essential Cookies: Necessary for website functionality.
- Analytics Cookies: Used to track user behavior and improve the site.
- On ROXD Sport, users can opt in or out of cookies. This functionality will be implemented across all ROXD domains, including ROXD Training.
7. Data Storage and Security
We store user data in a private database and on Klaviyo, our email marketing platform. To protect your data, we implement the following measures:
- Secure access control and encrypted storage.
- Regular audits and monitoring to prevent unauthorised access.
- Data retention policies that ensure personal data is deleted when no longer needed.
- We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy.
8. User Rights
Under GDPR, you have the following rights:
- Access: Request access to the data we hold about you.
- Correction: Request corrections to your data.
- Deletion: Request deletion of your personal data.
- Withdraw Consent: Withdraw consent for data usage at any time.
To exercise your rights, contact us at team@roxdsport.com.
9. Communication and Marketing
For privacy inquiries or complaints, contact us at:
Email: team@roxdsport.com.
We send marketing emails to users who opt-in. You can unsubscribe at any time by clicking the "unsubscribe" button at the bottom of the email.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to users via email or on our website.
11. Other Specifics
At this time, there are no unique privacy considerations specific to our business. If this changes, this policy will be updated to reflect any new terms.
